Meet Your Property Manager – Dana Norris
NAI SunVista News
Good property managers are professional problem-solvers. They are artists at making the best out of bad situations. And they are masters of good communication. Senior Portfolio Manager Dana Norris has been recognized by many of her property owners as one who handles challenges with strength, knowledge, and professionalism.
Dana has been managing properties for 15 years. Additionally, she received her ACoM designation (Accredited Commercial Manager) in 2018 and her CPM® designation (Certified Property Manager) in 2019 from IREM (Institute of Real Estate Management).
She believes that her biggest strength is "being able to recognize that tenants may be experiencing a challenge with a circumstance (a heating or cooling issue or plumbing issue) and I am link between the issue and the solution. The majority of our tenant calls are for service order requests – this is a time the tenant wants us to solve their problem and as quickly as possible. A good property manager can recognize the need to provide good customer service and separate challenges that may accompany. It also helps to have an amazing team and to work for a company that is passionate about doing things right."
Dana is involved in local property management leadership. She continues to remain involved in IREM by giving back and serving on the IREM NM Chapter 46 Board of Directors (2020-2022) as the Membership Director.
When asked what advice she could pass on to property owners, she stated, "No matter how much we plan ahead, issues beyond our control will happen. Having a professional property management company in place with endless resources will definitely reduce your liability and burden. We manage your property as if it is our own. We make decisions not only for the maintenance and care of your asset, but we are always considering your lease obligations to your tenants as well. We are always thinking several steps ahead so you don’t have to."
We are so grateful and proud to have Dana on our team!